ITIL® 4 Awareness

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This overview is intended for those looking for a high level overview of what ITIL is. This is not intended as a deep dive or certification course. If you are interested in learning about ITIL and implementing it in your organization, this is a great first step to gain awareness.

ITIL® 4 Awareness

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Learning Objectives

In this course, you will identify the components of the ITL 4 framework and describe key service management concepts.

  • NOTE: If you are familiar with ITIL version 3, much of the basic terminology will be similar. If there are notable revisions to the content, this icon will appear next to the explanatory text. For example, if the definition of a term has been revised, then this icon will appear along with an explanation of how the definition has changed from the previous version.


    Course Details

    Course Outline

    1 - ITIL 4 Overview
  • Topic A: Introduction to ITIL
  • Topic B: Key Concepts of ITIL
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    This course is designed for anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management of organizations who work closely with IT to support business requirements.

    Other Prerequisites

    To ensure your success in this course, some level of work experience in IT service support or IT service delivery is highly recommended.

    ITIL® 4 Awareness

    Course Length : 0.2 Day

    There are currently no scheduled dates for this course. Please contact us for more information.

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