1 - Introduction to ITIL
ITIL BasicsThe Service Lifecycle
2 - Service Strategy
Basic Concepts of the Service Strategy PhaseThe Financial Management ProcessThe Service Portfolio Management ProcessThe Demand Management ProcessThe Business Relationship Management Process
3 - Service Design
Basic Concepts of Service DesignThe Service Level Management ProcessThe Service Catalog Management ProcessThe Availability Management ProcessThe Capacity Management ProcessThe Information Security Management ProcessIT Service Continuity ManagementThe Supplier Management Process
4 - Service Transition
Basic Concepts of Service TransitionThe Change Management ProcessThe SACM ProcessThe Release and Deployment Management ProcessThe Knowledge Management Process
5 - Service Operation
Basic Concepts of Service OperationThe Event Management ProcessThe Incident Management ProcessThe Problem Management ProcessThe Request Fulfillment ProcessThe Access Management Process
6 - Service Operation Functions
The Service Desk FunctionThe Technical Management FunctionThe IT Operations Management FunctionThe Application Management Function
7 - Continual Service Improvement
Purpose, Objectives, and Scope of CSICSI PrinciplesITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
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